Effective Date: 15 September 2025
Location: Delhi, India
Plushiess (“we,” “us,” “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and protect your information when you visit or make a purchase from https://plushiess.com (“Website”).
1. Information We Collect
We may collect the following types of information:
A. Information You Provide
- Name, email address, phone number, billing and shipping addresses.
- Payment and order details (via secure payment gateways).
- Feedback, reviews, or communication shared through our contact forms or social platforms.
- Email address when you subscribe to our newsletter or marketing updates.
B. Information Collected Automatically
- IP address, browser type, device information, pages viewed, and duration of visit.
- Cookies, web beacons, and similar technologies to enhance your shopping experience.
- Analytics data (via third-party tools such as Google Analytics).
2. Use of Your Information
Your information is used for the following purposes:
- To process, confirm, and deliver your orders.
- To communicate with you about purchases, returns, or customer service requests.
- To improve our website, services, and product offerings.
- To send marketing communications (only with your consent).
- To comply with legal or regulatory requirements.
- To ensure the security and integrity of our systems and transactions.
3. Sharing and Disclosure of Information
We do not sell or rent your personal data. However, we may share it with:
- Service providers such as logistics partners, payment gateways, and IT service providers who help operate the website and fulfill orders.
- Legal authorities when required to comply with applicable laws or respond to lawful requests.
- Business transfers in case of a merger, acquisition, or sale of company assets (with appropriate safeguards).
All third-party partners are required to maintain confidentiality and security standards consistent with this Privacy Policy.
4. Cookies and Tracking
We use cookies to:
- Maintain your shopping cart and session information.
- Personalize your browsing experience.
- Measure website performance and analytics.
You can control or delete cookies through your browser settings, but disabling them may affect site functionality.
5. Data Retention
Your personal data is retained only as long as necessary to fulfill the purposes mentioned above — such as order delivery, dispute resolution, or legal compliance. After that, it is securely deleted or anonymized.
6. Security Measures
We employ reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no online transmission is 100% secure, and users share information at their own risk.
7. Your Rights (Under Indian DPDPA 2023)
As per the Digital Personal Data Protection Act, 2023, you have the right to:
- Access your personal data we hold.
- Correct or update inaccurate or incomplete data.
- Withdraw consent for data processing (where applicable).
- Request deletion of your data (subject to legal requirements).
- Lodge a grievance with our Data Protection Officer if you believe your data is mishandled.
To exercise these rights, please contact us using the details below.
8. Children’s Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect or store personal data from minors. If we discover such data, we will delete it immediately.
9. Third-Party Links
Our website may contain links to third-party sites (e.g., payment gateways, social media pages). We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies before sharing any data.
10. Updates to this Policy
We may update this Privacy Policy periodically to reflect legal changes or business updates. The latest version will always be available on this page with the revised effective date.
11. Contact Us
For any privacy-related queries, concerns, or complaints, please contact:
Data Protection Officer (DPO)
Plushiess
Email: plushies026@gmail.com
Phone: +91-9821674775
Location: Delhi, India